Legal

Refunds & Cancellation

Last updated: 17 August 2026

The short version: cancel anytime in one click, your plan runs to the end of the month you've paid for, and if you're unhappy in your first 14 days we'll refund you. No forms, no phone calls, no retention scripts.

Cancelling

You can cancel any subscription from your dashboard at any time. Cancellation stops the next renewal; your plan and quota remain active until the end of the current paid period. We do not pro-rate partial months on cancellation.

14-day guarantee

If you are not happy within 14 days of your first paid subscription, contact us and we will refund that payment in full - whether you are a consumer or a business. This sits alongside, and does not reduce, your statutory rights.

Consumers: your statutory cooling-off rights

If you are a consumer in the UK or EU, you normally have a 14-day right to cancel a digital service contract. By using the service during that period (making API renders), you request immediate supply and acknowledge that if you cancel, we may deduct a proportionate charge for use to date - though in practice our 14-day guarantee above is usually more generous. Nothing in this policy affects your statutory rights.

Renewals and mistakes

We don't refund renewal payments once a new period has started, with one exception: if you forgot to cancel and have made no renders in the new period, contact us within 7 days of the renewal and we'll refund it.

How refunds are paid

Refunds go back to the original payment method via Stripe, usually within 5-10 working days. To request one, use the contact form from your account email address.